Terms And Conditions

Returns Policy 

Due to hygienic concerns, no bathroom product returns, other than for defective reasons, will be accepted once removed from packaging.  If product is unused, in original packaging, and within 14 days of purchase, customer must call Bridge Medical for a Return Authorization (RA) number.  No merchandise may be returned unless a Bridge Medical employee furnishes an RA number, no exceptions.  If an RA is approved, a 15% restocking fee will be deducted along with all shipping and handling costs.  Upon receipt and inspection of returned product, it will be at Bridge Medical’s sole discretion whether a credit will be issued to dealer.  Product returns received by Bridge Medical in any form without prior approval will not be credited.   Collect shipments and/or unauthorized returns will become the property of Bridge Medical and will not be credited.  Authorized returns must be shipped back to Bridge Medical in original Packaging including all parts, accessories, and product instructions.


Read the owner’s manual before use for specific instructions and liability warning!

This product is for use on flat/smooth non-porous surfaces.  It is not for use on drywall or any other porous surface.  Check your surface carefully before purchasing.

Thoroughly clean and dry the rubber pads and the surface where the Grab Bar is to be mounted before each use.

Check vacuum seal on both ends before every use.  If loose, remove and reattach per the owner’s manual.

You should not place your total body weight on the device but rather use it as a supplement to your natural motion.

Liability Warning

Activities involving motion or height create the possibility of accidental injury or death.  Before using, know your own physical limitations and the limitations of the equipment.  You, the user, assume all risk.  All merchandise is sold under this condition with no exception.

Lifetime Warranty

Your Bridge-Medical product is warranted to be defect free relating to materials and workmanship for the lifetime of the original product purchaser.

It will be at Bridge-Medical’s option to replace or repair defective merchandise. Normal wear and tear to non-durable components like rubber, consumer misuse, and neglect are not covered under this product warranty.